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Terms & Conditions

Welcome to our online store. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions apply to all visitors, users, and customers of our website. By using this site, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

2. Products

We specialize in dresses and traditional Emirati jalabiyas. All product descriptions, images, and prices are provided as accurately as possible. However, colors may vary slightly due to lighting, photography, or screen settings.

Measurements are provided for guidance only. Minor variations in size, embroidery, or fabric detailing may occur as part of the handmade or tailored nature of some items.

3. Pricing & Payments

All prices are listed in the applicable currency and are subject to change without prior notice. We reserve the right to modify or discontinue products at any time without liability.

Payments must be completed in full at the time of purchase. Orders will not be processed until payment is successfully received.

4. Orders

Once an order is placed, it cannot be modified or canceled. Please review your order details carefully before confirming your purchase.

We reserve the right to refuse or cancel any order due to stock availability, pricing errors, or suspected fraudulent activity.

5. Shipping

Shipping times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

UAE: 1 Business Day
Gulf Countries: 3 to 5 Business Days
International: 7 to 10 Business Days

Business days exclude weekends and public holidays.

6. Returns & Exchanges

All sales are final. We do not offer returns or exchanges on any items.

In the rare case that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos for review.

7. Customs & Duties

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping cost.

8. Intellectual Property

All content on this website, including images, designs, logos, text, and graphics, is the property of the store and may not be used, copied, or reproduced without written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Privacy

Your personal information is handled with care and will only be used to process orders and improve our services. We do not sell or share your data with third parties except as required to complete your order.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

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Terms & conditions