Shipping & Return Policy

Shipping & Return Policy

Fabules

At Fabules, all pieces are made to order with attention to detail and craftsmanship. Please review the following policy carefully before placing an order.

No Refund Policy

Fabules operates under a strict no-refund policy.

  • No refunds (cash or store credit) are provided under any circumstances once an order has been placed.

Exchange & Correction Policy

Exchanges or corrections are accepted only under the following conditions:

  • Manufacturing defects

  • Sizing errors caused by Fabules

Important:

  • Customers must notify us within 24 hours of receiving the item.

  • Requests submitted after 24 hours will not be accepted.

Threads & Finishing Disclaimer

  • All Fabules products are custom-made.

  • Minor loose threads, inner finishes, or slight variations are considered normal and are not defects.

  • Exchanges will not be accepted due to dissatisfaction with fabric, color, design, or style after delivery.

Product Information Accuracy

  • Detailed information regarding fabric, sizing, and design is provided on each product page.

  • As all details are clearly mentioned, returns or cancellations will not be accepted due to personal preference or unmet expectations.

Order Cancellation & Payment

  • Once payment is completed, orders cannot be canceled under any circumstances.

  • Customers are responsible for verifying measurements before placing an order.

Alterations Policy

  • Fabules does not maintain ready stock; each order is custom-made.

  • If alterations are required:

    • Customers are responsible for all alteration and shipping costs.

Usage & Care Responsibility

  • Fabules is not responsible for damage caused by:

    • Improper handling or usage

    • Failure to follow washing or care instructions

Shipping Policy

Processing Time

  • Normal Season:
    Orders are processed within 7–14 business days, excluding holidays.
    Certain products and all jalabiyas may require up to 30 days.

  • High Season (Ramadan & Eid):
    Processing time may vary between 1 to 3 months, depending on demand.
    All orders will be delivered within the stated timeframe.

Receiving & Inspection

  • Customers must inspect orders immediately upon delivery.

  • For manufacturing defects or sizing errors caused by Fabules, customers must contact us within 24 hours.

  • Claims made after this period will not be reviewed.

Post-Delivery Responsibility

  • Fabules is not responsible for damage occurring:

    • After wearing the product

    • Due to incorrect washing or care